Frequently asked questions

Absolutely, Priofy is designed for multi-project management.

Yes, Priofy includes a data import feature within the app. Our team is committed to assisting you in moving your existing data to Priofy, ensuring a seamless transition. Generally, we can import data from third-party platforms at no cost, though occasionally a minimal fee may apply. While we can't promise that every data import is feasible, we invite you to contact us to explore your specific data transfer options.

Since Priofy operates as a cloud-based platform, the primary requirement is a stable internet or Wi-Fi connection. There's no necessity for downloads, nor is there a need for administrative installation or configuration.

Our free trial offers comprehensive access to all features available on Priofy, accommodating up to 50 users. Enjoy full functionality for a duration of 30 days to explore how Priofy can meet your needs.

Certainly. You can begin organising your workspace and familiarise yourself with PRIOFY during the trial. If you choose to switch to a paid plan later, you can seamlessly continue with the data you've accumulated during the trial period. Your data will be fully preserved.

To experience Priofy services, book a call with us and discuss your options.

Sure! Click the link below to schedule a personalised demo session.

To start using Priofy, book a call with one of our specialist.

Absolutely, Priofy allows you to import your project information straight from an Excel document. For additional assistance and instructions, please contact us.

The storage allocation in your workspace corresponds to the number of users you have in your subscription, with 1GB of storage per user. Should you require additional storage at any point, please don't hesitate to reach out to us, and we can arrange for extra storage to be added to your account.

Our prices are listed without VAT, except for individuals and customers in Germany, to whom German VAT is added. For EU-based organizations, entering your VAT ID number during checkout exempts you from this charge, preventing German VAT from being applied to your purchase. This process ensures that your order complies with local tax regulations.

Our policy is that we do not issue refunds. In case you cancel your plan prior to the upcoming renewal cycle, you will continue to have access to the paid features until your current subscription period concludes. Upon the expiration of your subscription, access to the paid features and any data linked to those features will be lost.

A typical Priofy user is someone who is actively engaged in a project workspace, involved in tasks such as creating, updating, and modifying various items.

Regular users are users actively engaged in Priofy who can have various levels of access within project workspaces, with the ability to create, update, and edit items. Guest users, on the other hand, have restricted access and can only read information within project workspaces. Importantly, Guest users do not count towards the total number of users when determining pricing, making them a cost-effective choice for individuals who need limited access to the platform.

Our pricing is structured around the number of users in each project and the duration of the billing terms. Essentially, the cost-effectiveness increases with more users and longer subscription plans. Please contact us at contact@priofy.io or book a call with us to get an estimate for your organisation needs.

For your convenience, we accept a variety of payment methods. Choose from ACH/debit, credit card, or PayPal for instant transactions. If you're opting for annual or fixed-term subscriptions, we offer the flexibility of invoice payments through Purchase Orders (PO) and bank transfers. Simply select the invoice option during the upgrade process. Remember, invoices should be cleared within 14 days via bank transfer, ensuring uninterrupted access to our services.

In case you exceed your user or storage limits, you will still have unrestricted access to your project workspaces. We will notify you about the overage and provide a grace period to either find a plan that aligns with your needs or to decrease the number of users or used storage.

If your requirement is for additional storage without the need for more users, you can request extra storage space for a nominal monthly fee by reaching out to our support team.

You can cancel your contract at any time by going to the Subscription page within your account. If you cancel your plan before the next renewal cycle, you will continue to have access to paid features until the end of your current subscription period. Fixed-term contracts will automatically end as scheduled.

Certainly, external users have the option to purchase their own licenses, allowing them to join your workspaces upon invite.

You can request a quote by contacting us at contact@priofy.io.

To order Priofy reach out to our sales team directly at contact@priofy.io, or book a short call with us.

After your Priofy paid subscription concludes, your workspace transitions to our Free plan, allowing continued access to your data with some limitations on functionality. No immediate data deletion takes place. However, if your workspace remains inactive for a period of 12 months, signifying no user activity, we may proceed to delete it following a prior email notification. You have the option to reactivate or upgrade your subscription at any time to restore full access to your data.

You can review our Terms of Use by clicking on the button below.

You can review our privacy policy by simply clicking on the designated button provided below.

Priofy is dedicated to and required by European and German legislation to ensure the protection of user data and privacy. Further details can be found in our Security Hub.

Priofy is developed exclusively by our dedicated team of professionals, all of whom possess extensive experience, impressive track records, and a well-established reputation in the field. Our team operates from our headquarters in Germany, and our production systems, as well as customer data, are securely housed in data centres utilising the Open Telekom Cloud (OTC) infrastructure, all located within Germany.

To ensure the utmost security of your data, we have implemented enterprise-class security measures encompassing robust technical, logical, and legal safeguards. These precautions are designed to protect your data from potential loss or unauthorised access. We are committed to providing a safe and secure environment for your data, with multiple layers of protection and customisable controls that cater to your specific security requirements.

At Priofy, ensuring the security and confidentiality of your data is of utmost importance to us. For a detailed overview of our security measures, we invite you to visit our Security Hub.

Priofy provides a range of support options to ensure a seamless experience. Access our Help Center for self-help resources, or take advantage of onboarding training included with most subscriptions for a personalised start. For direct assistance, our support team is just a chat away in-app, ready to respond typically within a few hours. Need more personalized help? Email us at support@priofy.io or request video call support for face-to-face guidance. We're dedicated to supporting your journey with PRIOFY.

Yes, we provide onboarding and training sessions for your entire team, including external members, as part of most subscription plans. These services are included in the price, ensuring your team can maximize the benefits of our platform from the start.

You can arrange a call or personal demo with one of our specialists using the button below.

Certainly! Please reach out to our team, and we can explore the various integration options available to meet your specific needs.

Yes, we provide a non-public API. If you require integration details, please get in touch with us for additional information.

Absolutely, your data is under your control. You have the ability to export your data in both Excel and CSV formats whenever you desire.

Yes, Priofy supports four languages: English, German, Spanish, and French.

Priofy is designed to be an online-first platform, enabling us to offer you the best in flexibility, real-time collaboration, and secure data management. While offline access is not currently available, this online approach ensures that you can work from anywhere at any time, stay up-to-date with automatic updates, and enjoy seamless team collaboration with real-time data synchronization. Our cloud-based solution also means that your data is securely backed up, reducing the risk of data loss. With PriofyY, you're not just using a tool; you're enhancing your team's productivity and project management capabilities in a dynamic and interconnected world.