The following subprocessors are currently employed by Priofy and on behalf of the Customer in accordance with Art. 28 GDPR.

Subprocessors handle personal data in an encrypted form and within a strictly defined scope. We may engage additional subprocessors, selected based on rigorous criteria. Prior to any new subprocessor processing your personal application data, we will notify you via email, providing ample time to raise objections for significant data privacy concerns.

Open Telekom Cloud

Address

T-Systems International GmbH
Hahnstraße 43d, D-60528 Frankfurt am Main, Germany

Function

Open Telekom Cloud offers cloud infrastructure services where the application is hosted. As an ISO27001 certified/GPDR-compliant cloud provider, it operates in data centres within Germany, ensuring personal data processing within the EU.

Additional details

Priofy (EMDESK GmbH) and T-Systems International GmbH have an active Data Processing Agreement. Data transfer with OpenTelekomCloud adheres to EU Standard Contractual Clauses. More details can be found in T-Systems International GmbH's data privacy policy for Open Telekom Cloud.

Mailjet

Address

Mailjet SAS
13-13 bis, rue de l’Aubrac, 75012 Paris, France

Function

Mailjet, as an ISO27001 certified/GPDR-compliant email service provider, facilitates email sending from the application. It operates data centres in Frankfurt, Germany, and Saint-Ghislain, Belgium, handling limited personal data (email address, name).

Additional details

A Data Processing Agreement is in place between Mailjet SAS and Priofy (EMDESK GmbH). Mailjet's data transfer is under EU Standard Contractual Clauses. For further information, visit Mailjet SAS's data data privacy policy.

Help Scout

Address

Help Scout Inc.
131 Tremont Street, 3rd Floor, Boston, MA 02111-1338, USA

Function

GDPR-compliant Help Scout provides support infrastructure for the application. It processes personal data (email address, names) for support inquiries.

Additional details

Help Scout, Inc. and Priofy (EMDESK GmbH) have a Data Processing Agreement based on EU Standard Contractual Clauses, ensuring EU-level data protection. Data transfers adhere to EU Standard Contractual Clauses and Binding Corporate Rules. Visit Help Scout Inc.'s data privacy policy for more information.

Zoho Subscriptions

Address

Zoho Corporation GmbH
Trinkausstr. 7, 40213 Düsseldorf, Germany

Function

Zoho.eu Subscriptions manages subscriptions, including license management and billing. It processes personal data (account holder's name, billing address, email) during account registration.

Additional details

A Data Processing Addendum (DPA) exists between Zoho Corporation GmbH and Priofy (EMDESK GmbH), following EU Standard Contractual Clauses. More information is available in Zoho's data privacy policy.

Stripe

Address

Stripe Payments Europe, Limited
The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland

Function

Stripe handles credit card payment services. Personal data processed includes email, name, and credit card details.

Additional details

A Data Processing Agreement is active between Stripe Payments Europe, Limited and Priofy (EMDESK GmbH), governed by EU Standard Contractual Clauses. Visit Stripe's data privacy policy for more details.

GoCardless

Address

GoCardless Ltd.
Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom

Function

GoCardless processes direct debit payments. It handles limited personal data (email, name, direct debit details).

Additional details

As a data controller, GoCardless establishes a direct legal relationship with end customers regarding personal data usage. For more information, visit GoCardless Privacy Centre.

Sentry

Address

Functional Software, Inc.
Sentry
132 Hawthorne Street, San Francisco, CA 94107, USA

Function

Sentry is used for browser error analysis.

Additional details

A Data Processing Agreement exists between Functional Software Inc. and Priofy (EMDESK GmbH), adhering to EU Standard Contractual Clauses. More details can be found in Sentry Privacy Policy.

8x8

Address

8x8, Inc.
Global Headquarters
675 Creekside Way, Campbell, CA 95008

Function

8x8 provides Jitsi as a Service (JaaS) for video solutions. Personal data processed includes video and names, with Priofy (EMDESK GmbH) using servers in Frankfurt, Germany.

Additional details

8x8 Inc. is certified under the EU-US and Swiss-US Privacy Shield Frameworks, and complies with EU Standard Contractual Clauses. Certification details are available here. For more information, please visit 8x8 Privacy Policy.